Leading Cooper Solutions Inc. is a Total Solutions Management Company with real focus on customer experience and becoming trusted advisor for our clients.
Leading Cooper Solutions Inc. was established in 2014 with a real focus on Clients, People and Technology as its core. We pride ourselves on recruiting, training and retaining the best people, constant use of innovation, best use of technology and a fantastic range of long standing clients to work with. Our first objective is to always add value to our clients business and put them at the centre of our world. We do this best when we achieve excellence through consistently providing high quality services aligned with our clients’ needs.
Our clients trust us to interact with their most precious assets; their Brand, their Customers, their Business Consulting requirements or getting them the Top Talent. For much of the consumer and Business world, Leading Cooper Solutions Inc. simply does not exist as we seamlessly morph into our clients brands and deliver their brand promise. It is here where a designed customer experience and great business results coupled with great people gives clients complete confidence in our expert abilities.
Great people deliver great experiences and great business results. It’s almost as simple as that, but clearly they need the full support of the entire company to be great.
Support for our people comes from extensive training and a working environment they enjoy, along with contact access through the best systems. Additionally all staff are engaged in the running of the business with regular feedback and working parties to continuously improve processes, systems and the business as a whole.
Our structure is designed to support our client facing staff with everything they need to deliver great experiences on our clients’ behalf or deliver best result for customer requirements.
Consumer and Business choice is more powerful than ever and will continue to strengthen and constantly change. Utilising best in class CRM systems Leading Cooper Solutions Inc. has developed services to allow contact across Social Media, Telephone, Email and Web.
Our internal development team are challenged to look at future requirements and technologies to meet this evolving demand and make Leading Cooper Solutions Inc. future proof as the Total Solutions Management Company.
How can we help?
Our entire focus is to add value to your business
As a multi-channel Total Solutions Management Company operating 24/7/365, we know there are literally hundreds of ways we can add value to your business.
The key themes around adding tangible business value are to reduce your operating costs; increase revenues; improve customer experiences increase the volume and quality of brand advocacy from your consumers.
Leading Cooper Solutions Inc. has built a complete multi-channel operation to meet the demands of future consumers, changing business needs and to achieve our vision of generating additional wealth for our clients. We focus on reducing costs by optimising the operation where interactions happen.
Leading Cooper Solutions Inc. works with clients to ensure their cost bases are reduced where appropriate and other channels of communications utilised to deliver a great customer experience and business results.
Improving Customer Experience
Leading Cooper Solutions Inc. manages huge volume of customer interactions every year, and with each and every one a chance to deliver our clients brand promise… or break it.
Our brand promise is to “have great people delivering great experiences every time”; a bold promise but absolutely key to every person at Leading Cooper Solutions Inc. understanding the importance, value and consequences of what a ‘customer experience’ is.
“A great customer experience is how you were dealt with, how it made you feel. It’s about stimulating positive emotions across all customer touch points”
When defined like this it is clear that a simple robotic, purely process driven interaction will not suffice for the 21st century consumer. Expectations increase exponentially over short periods and our job is to be ahead of that curve to help you beat the competition.
Increase Revenue…and overall Return on Investment
Leading Cooper Solutions Inc. recruits great sales, HR, customer service, management and IT people with experience and expertise from many industry sectors. We use a wide range of customer management systems, telephony and live statistics to achieve the sales conversions, customer branding, hiring top talent and revenue objectives you desire.
The reason we can claim to increase your revenues is by using our flexible operating model to optimise the times of day, month or year to manage your sales interactions. The ability to switch on resource on a campaign basis and switch off after the peak means that you do not have to have the capital and management investment to do it yourself. Hiring Top Talent and skilled staff for your company promote innovation and positive culture in your company. We provide critical Business consulting support to understand the hidden drivers for behaviours and business results.
We use industry recognised sales methodologies and training to achieve consistent results, but always look for new ways to push on to the next level of performance.
Leading Cooper Solutions Inc. expertly manages customer experiences, business consulting, hiring and sales process on our clients’ behalf whilst adding value to their businesses.
At the heart of our multi-channel and multi-cultural company are great people delivering great experiences, providing best in class consulting support, hiring Top Talent and delivering great sales results for our clients, our client’s customers and each other, all in a supportive environment.
Our people have wide range experience in business sectors such as E-commerce, Retail, Utilities, IT, Insurance, Charities and Telecoms with over 50 years’ experience. We apply our expertise to continuously develop new methodologies, services and products that help increase sales, enhance reputations and ensure customers buy for life.
Our clients range from one man companies to large corporations domestically and internationally. We know that we must always find ways to maximise client proﬁts, with a strong return on investment. We therefore work closely with every client to ensure we act as a profit centre, so we are not simply seen as a cost of doing business.
Leading Cooper Solutions Inc. operates 24/7/365 to give our clients ultimate flexibility and to quickly provide high quality services that deliver new revenue streams and new service enhancements, without the need to invest in new fixed overheads.